Shipping policy

Shipping Policy

We're so excited to send your order on its way!

Every Chérie Hurts order is packed with care and shipped in discreet packaging, so the only person who knows what's inside is you.

Processing Times

Orders are typically packed and dispatched within 2–4 business days.

During new product launches, sales, or holiday periods, processing times may be slightly longer. If there are any unexpected delays, we'll keep you updated.

Shipping

Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey.

Shipping times vary depending on your location and the shipping service selected at checkout. While we do our best to get your order to you as quickly as possible, delivery timeframes are estimates and may occasionally be affected by factors outside our control.

International Orders

We currently ship to selected international destinations.

Please note that any customs duties, import taxes, or local fees are the responsibility of the customer. Chérie Hurts isn't responsible for delays caused by customs clearance.

Incorrect Addresses

Please double-check your shipping address before placing your order.

If you've made a mistake, contact us as soon as possible. We'll do our best to update your details before your parcel is dispatched, but we can't guarantee changes once an order has been packed or shipped.

Lost or Delayed Parcels

If your parcel appears to be delayed or goes missing, please contact us and we'll help investigate with the shipping carrier.

Once an order has been handed to the courier, delivery is managed by the carrier. While we'll always do our best to assist, we can't guarantee delivery timeframes or accept responsibility for delays outside our control.

Questions?

If you have any questions about shipping or your order, we'd love to help. Email hello@cheriehurts.com and we'll be happy to assist.