Refund policy

Returns & Exchanges

We hope you absolutely adore your Chérie Hurts order. Every piece is carefully inspected before it leaves us, but if something isn't quite right, we're here to help.

Change of Mind

Because our products are considered intimate items, we can't accept returns or exchanges for change of mind. This helps us ensure every Chérie receives a brand new, unused product.

Please choose carefully before placing your order. If you have any questions before purchasing, we'd love to hear from you.

Faulty or Damaged Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email us at hello@cheriehurts.com with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We'll assess the issue as quickly as possible and, where appropriate, arrange a replacement, repair, or refund in accordance with Australian Consumer Law.

Questions?

If you're unsure whether a product is right for you before ordering, get in touch. We'd much rather help you choose the perfect piece than have you disappointed later.

We're always happy to help.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cheriehurts.com.